At Four Fields Jewelry, we pour our passion and artistry into every piece we create. While we do not offer refunds, we want you to be completely satisfied with your purchase. If your item arrives damaged or the size isn't quite right, we're happy to offer an exchange.   

We gladly accept exchanges in the following cases:

• Damaged or Defective Items: If your jewelry arrives damaged or with a defect, you are eligible for an exchange.   

• Incorrect Size: If the item doesn't fit as expected, we're happy to exchange it for a different size, if available.   

To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.

• Custom or personalized items.   

• Items purchased during a sale or at a discounted price.   

• Items returned without the original packaging.  

 To initiate an exchange, please follow these steps:
 

• Contact Us: Email us at ffj@fourfieldsjewelry.com within 7 days of receiving your item. Please include your order number and photos of the item if it's damaged.   

• Approval & Instructions: We'll review your request and provide return instructions and a prepaid return label if applicable.   

• Return the Item: You'll have 14 days to return the item after receiving approval. We recommend using a trackable shipping service.   

• Processing the Exchange: Once we receive and inspect the returned item, we'll send you a replacement as soon as possible. Please allow 5-7 business days for processing. 

• Please note that we do not offer refunds under any circumstances. Exchanges are the only option if your item meets the eligibility criteria above.

• For Damaged or Defective Items: If your item arrived damaged or defective, we will cover the cost of return shipping.

• For Size Exchanges: For size exchanges, the customer is responsible for return shipping costs.

• If you have any questions or concerns, please don't hesitate to contact us at ffj@fourfieldsjewelry.com. We are here to help ensure you have a positive experience with Four Fields Jewelry.